Working as a High Performance Team
More than ever today, it is critical that an organization’s employees work as a team in order to meet customer’s needs. Communication, internal customer service, and adapting to change are three of the hallmarks of being team-oriented.
"Working as a High Performance Team" emphasizes how teamwork often results in achievement of a department’s goals. The workshop provides best practices from organizations such as Disney, Southwest Airlines and Nordstrom’s. Participants also engage in a structure building exercise which demonstrates the power of working as a team. In addition, the class brainstorms how the organization can enhance its ability to work as a cohesive team.
- Traits of Effective Work Teams
- Maxwell's Characteristics of Team Players
- The Link between Teamwork and Service to External Customers
- Internal Customer Service
- Adapting to Change
- Dealing with Conflict
- Problem Solving Model
Varies Based on Client Need
Group Discussions, Exercises, Lecturettes, Case Studies and Workbook
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